How do I check the status of my BabyAge order?
You can check the status of an order once you have received an e-mail from BabyAge with a tracking code. To track your package, follow the directions given in the e-mail message.

I have a question, but don't want to order anything right now?
If you have a question, concern, or comment, please contact our Customer Support. We'd like to hear from you!

I am looking for a product but can't find it on the BabyAge website.
If you are looking for a specific product you can't find on our site, please contact our Customer Support. We will make it our goal to find the product and make you happy.

How can I reach BabyAge after hours?
You can reach us at 1-800-222-9243 (toll-free) or 1-570-706-2450 Monday through Friday from 8:00a.m. to 7:00 p.m. ET. If you need to contact us at another time, please contact our Customer Support. A customer service representative will respond to your message within 24 hours or by the end of the next business day.

How do I remove my name from your mailing list?
Again, you can contact our Customer Support to let us know that you would like to be removed from our mailing list.

Do you have a catalog?
Currently we do not publish a catalog. We are working to keep our prices lower than normal retailers and catalogs are very costly to maintain and manage.

Do you have any physical store locations?
We do not have a physical store. You can purchase directly from our web site or by telephone.

Where Can I Learn More About the BabyAge Auto-Delivery Service for Formula, Diapers and more?
Click here to learn more.

Step 2 -- BabyAge Shopping Cart
Once you've selected the product you'd like, BabyAge will show you everything that's in your shopping cart. you can make sure that the products you've chosen are correct. If you decide you don't want an item that's in your cart, you can remove it now.

If the product you're purchasing is a gift, this screen is where you can enter the Ship-to address.

Once you are sure that your shopping cart is correct, you can either go back to shopping, or you can proceed to check out from BabyAge.

Step 3 -- Checking out
On this screen we will show you your entire order so that you can make sure that all the information we have is correct. If you see anything that's been entered incorrectly, please change it now.

Step 4 – Payment
This screen is where you enter your credit card information. When your credit card information has been entered and everything on your order meets your satisfaction, click on "send order" Remember, This screen is also your last chance to cancel your order.

Step 5 – Confirmation
Once you see this screen, your order has been processed and is on its way to being fulfilled.. Once you have received final confirmation, you will immediately receive an BabyAge Email confirmation that details your order number.

Ordering via fax, toll-free phone or mail
Place products in your shopping cart online and continue through check out until you are prompted to print out the order sheet for fax, mail, or phone orders. To complete your order, you must write your credit card information on the printed sheet and fax or mail it to BabyAge.

FAX: 570-706-2459
If you have any transmission problems, please call

TELEPHONE: Call us toll-free at 1-800-BABY-AGE
Monday - Friday, 9:00 am to 7:00 pm EST

Note: BabyAge.com will not honor back date coupons from our Affiliate/Partner Sites.

Please note: We currently do not accept international payments.

1. All orders in the continental U.S. ship out for the flat rate of $7.95. Orders to Hawaii, Alaska, Guam, Puerto Rico, U.S. Territories and APO/FPO addresses ship out for a flat rate of $25.95.
2. THERE ARE NO ADDITIONAL OR OVERSIZED CHARGES.
3. $7.95 covers all of the items in your order. If you order 1 item, 5 items, or more, you still pay only $7.95.
4. Orders usually ship out from BabyAge.com the next business day after you place your order.
5. Please allow additional delivery time for drop ship and special order items. The expected processing time is located on each product page.
6. Free or discounted shipping coupon codes are only valid in the 48 contiguous U.S. states. Coupons are not valid for orders shipping to Hawaii, Alaska, Guam, Puerto Rico, U.S. Territories, Canada or APO/FPO Orders.

Shipping of Oversized Items
There are no extra shipping or handling charges for oversized items. Please note that we cannot ship oversized items to P.O. boxes, Hawaii, Puerto Rico, Alaska, U.S. Territories, and APO/FPO Addresses.

Refusal of Delivery
If an order is refused, the customer will be responsible for the shipping costs back to BabyAge.com and any other costs that occur during the delivery process.

Incorrect Shipping Information
If a package is returned to BabyAge.com due to an incorrect shipping address provded by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. If a free shipping coupon was applied, it will not be valid due to the error on the customer's part, and the customer will be charged for all shipping costs.

Canadian Shipping Policy
BabyAge fulfills online Canadian orders through United Parcel Service. Simply add items to your order and click on "Check Out" to complete your order. You will see your total shipping price including all duties, taxes, shipping and handling charges in U.S. dollars before you place your order. Orders need to be paid in U.S. dollars. If you have any questions about Canadian orders, call Customer Service at 1-800-BABY-AGE

Duty rates are determined on many factors including the product, the country where it was manufactured, etc. Duty rates will be included in your total shipping price. You will see your total shipping price in U.S. dollars before you place your order.

The tax rate applied to your order depends upon your ship-to destination. Tax rates will be included in your total shipping price. You will see your total shipping price in U.S. dollars before you place your order.

There is one option for Canadian shipping. Canadian deliveries usually ship within 5-7 business day from date order is placed. There is no expedited shipping for orders delivered to Canada.

Refusal of Delivery: If an order is refused, the customer will be responsible for the shipping costs back to BabyAge.com and any other costs that occur during the delivery process.

Damaged/Lost Merchandise: BabyAge.com is not responsible for packages lost or damaged during the shipping process. The customer is responsible for contacting the shipping carrier regarding lost or damaged packages. BabyAge is unable to accept cancellations as a result of damaged or lost merchandise.

Defective: BabyAge is committed to providing top quality merchandise and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective, please contact the appropriate manufacturer directly for all product warranties, defects and repair issues. BabyAge does not accept Canadian returns but will make every effort to assist you in resolving quality issues with the manufacturer.

Incorrect Shipping Information: If a package is returned to BabyAge.com due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

In very rare cases, an item may go out of stock after your order has been placed. If this should happen, we will contact you via email to notify you of the circumstance. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded.

Regardless of the delay, please be assured that we are working diligently to complete your shipment.

It is our pleasure to make your experience at BabyAge pleasant and satisfying. Don't be afraid to contact us with any questions or concerns you may have. Please keep in mind that all refunds and exchanges are subject to the final approval of the BabyAge Customer Service Department. We appreciate your understanding of the BabyAge policies and we look forward to providing you with the very best service possible. That is our commitment to you!

To expedite the cancellation process, you must contact us by phone within an hour after submitting your order to ensure proper cancellation. If your order has been processed or shipped, it can not be cancelled; however, it may be returned. Orders for electronic and paper gift certificates cannot be cancelled and are non-refundable. To read more about returns, click here.

30 Day Satisfaction Guarantee!

If you are not completely satisfied with your purchase, you may return any merchandise in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees.  As a courtesy to our customers, Babyage charges a flat rate of $7.95.  Return shipping cost may be significantly more than our flat rate and are the responsibility of the returnee.  Please check with your carrier of choice for actual shipping rates prior to contacting Babyage.com for a return authorization.

“New and unused" means saleable condition, not used, worn, dirty and not washed. For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied. This includes, but is not limited to, items requiring assembly that have been assembled and unsealed videos, DVDs and CDs. 

Return Conditions

All returns must be received within 30 days of issuance of your authorization.  Items must be in saleable condition, free from any damage, and returned in its original packaging.  Tagged items must remain attached and inserts that accompany the item need to remain with the product for return acceptance.  All documentation, parts and accessories need to be included with the returned merchandise to receive a full refund.  Products received without an authorization will be refused.

Return Instructions
When returning an order, we ask that you follow our easy return instructions to expedite transactions.

This policy applies to all orders shipped in the United States. To expedite your return you will need a Return Authorization.

3 - Easy Ways To Contact Us

1. Toll-free at 1.800-BabyAge (222-9243)
2. Fax us: 570.706.2459
3. Email: Customer Support

• Clearly print your return authorization number to the label affixed to your order receipt and return with your shipment. Returned merchandise should be shipped via UPS or insured Parcel Post to: BabyAge.com, Inc., 360 Stewart Road, Wilkes-Barre, PA 18706. Any return shipping costs are your responsibility.
• For verification purposes please maintain all tracking information of the returned package.
• All gift orders that are returned will be issued for store credit and credit will be valid up to 90 days after credit has been issued. Shipping cost and gift wrapping fees are non-refundable.
• Exchange orders will be processed as a new order and released immediately after the returned merchandise refund is credited back to the credit card used at the time of purchase or applied to the new order.
• For your security, refunds will be credited back to the credit card used at the time of purchase.
• All order refusals after shipment from our warehouse are subject to a $10.00 refusal fee and actual shipping cost to and from the shipping address.  Our flat rate is voided on all order refusals.
• Orders returned due to insufficient addresses will be processed as a refusal but can be reshipped. Normal shipping and handling fees will apply.

Your Refund

• Credit Card refunds are issued for unopened merchandise returns that meet Babyage.com return requirements.
• Merchandise that has been opened, but in new and unused condition will be accepted for store credit only.
• Merchandise credit certificates expire 90 days after its issue date. Credit card refunds can not be issued for non-resaleable returns.
• An e-mail notification will be sent once your package has been received, inspected and processed by our returns department. Please allow up to 7 business days for inspection, processing and credit confirmation.

Product Color Discrepancies
Please be advised that all monitors color settings may vary and can affect how colors appear on the viewing screen. Color settings may be cause slight discrepancies and color variations in the product received. BabyAge can not be held responsible for color discrepancies but will make every effort to display product color variations and descriptions.  If you are unsatisfied with the color of the product you received, please visit our returns policy for returns and exchange instructions.

BabyAge is committed to providing the best quality merchandise and sells only top quality products from reputable manufacturers who stand behind the quality of their products. Most products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box.

We will work diligently with the manufacturer to take care of your service need by arranging part replacements. BabyAge reserves the right to replace the defective parts and requests for replacement parts will be processed as quickly as possible. Please note that we are unable to express ship replacement pieces. If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

After 30 days of receipt, BabyAge will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

Certain items such as bedding, bedding accessories and other non-stocking items are special order items. Please be advised that special order items are ordered on your behalf immediately but usually ships within 2-8 weeks. Since these are special order items and competitively priced, merchandise returns are subject to a 50% restocking fee.

To ensure product integrity, health and hygiene BabyAge.com is unable to accept returns on any of the following kinds of items: diapering accessories, diaper bags, diapers, diaper pails & liners, pregnancy pillows, potty seats, gliders, feeding accessories, bottles, breast pumps, wipes, thermometers, pacifiers, bathing accessories, lotions, powders, fabric, food, formula products, books or personalized items. This includes, and is not limited to, additional items marked specifically as non-returnable.

BabyAge employs data-acquisition practices that provide our clients with value and that foster the level of trust among consumers that is necessary to grow long-term value relationships. It is completely your decision how much personally identifiable information you choose to disclose to BabyAge. The only way we know something about you personally is if you provide that information in one of the surveys, registrations or other marketing activities we hold from time to time. If, however, you choose to interact with BabyAge, you have our guarantee of privacy: We do not sell or rent information about our customers at any cost. BabyAge uses personally identifying data, provided by you, our customers, only in connection with our use of the BabyAge site and for BabyAge promotion, planning and inventory purposes and will not disseminate it to parties outside of BabyAge. All information provided to BabyAge remains confidential. BabyAge will never willfully disclose personally identifiable information about you to any third party without receiving your permission.

Information Automatically Logged
We use your IP address and browser type to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information.

Cookies
Our Site uses cookies to make sure you don't see the same ad repeatedly. We also use cookies to deliver content specific to your interests, and to analyze what customers like and don't like about our offerings so we can provide better service.

Personal Information
It is completely your decision how much personally identifiable information you choose to disclose to BabyAge. Unless you specifically tell us, BabyAge will never know who you are, even though we have assigned your computer a cookie. If, however, you choose to interact with BabyAge, you have our guarantee of privacy: BabyAge will never willfully disclose personally identifiable information about you to any third party without receiving your permission.

Contacting The Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can call or email us.

Opting out from BabyAge.com Communications
From time to time, you may receive telephone calls, periodic mailings or e-mails from BabyAge.com Team members with information on products or services, discounts, special promotions, upcoming events or other Babyage.com offers or marketing partner offers. You may opt out of receiving e-mail communications by clicking the "Unsubscribe" link at the bottom of the e-mail received. It may take us up to 10 days to complete this process, as permitted by law. You may opt out of receiving mailings or telephone calls by calling 1-800-BABYAGE and requesting to be removed.
Site Links
The BabyAge.com Site may contain links to other sites, including content from other sites that is occasionally framed within the BabyAge.com site. Please note that the privacy policies at these other sites may be different from this one. You should review the privacy policy of any site linked to or framed within the BabyAge.com Site prior to providing any information on or to that site.
How to contact BabyAge.com
If you have questions or concerns about this Privacy Policy, please send an e-mail to Customer Support or call 1-800-BABYAGE.